Returns policy

Refunds

In the event that your order is damaged during transit, let us know as soon as possible.

Email julie@troupes.co.nz with photo/s of damaged product and packaging. Once this is done you will have the option to have it replaced or refunded.

Occasionally orders are delayed or lost during shipping. If there is no movement on your tracking number after 7 working days from shipment, contact us so we can start an investigation, replacement or refund of your order.


Exchanges

Vintage

Exchanges are not available on these items if you change your mind. For damaged items during shipping please refer our refunds section above.

Paint

We do accept exchanges of unopened paint that is factory sealed, in original condition, and with-in 14 days of purchase.

It’s the customers responsibility to properly pack and mail back the product(s) at their cost. Paint must be received undamaged to receive an exchange or refund. Please take care while packaging.

If you are unsure of your colour choice, we are more than happy to help you with your decision. Email us at julie@troupes.co.nz to get in touch. There are tester sizes and a True Colour Chart available as well.